User centric approach in next generation concepts

Visitor Management is a desktop web app which was designed to manage the flow of visitors in high volume commercial buildings. The stakeholders requested a redesign of the product due to changing user requirements. For example, creating more streamlined workflows, efficient user experiences, and making the product available for use on tablet devices. The original product wasn’t built around quantitative approaches, so the absence of web analytics made correlating data very laborious. When we began conducting user research our approach was more on the qualitative side, to gather all the customer feedback, orchestrate on-site interviews with the security guards, and further refine results with SQL searches. This assisted in informing our research direction when ideating early proof of concepts. I facilitated several workshops to bring cross-functional stakeholders together. The result of these findings defined product requirements, effectively reconciled the differences of stakeholders, and became the initial blueprint for the product concept. Part of my role was to estimate design tasks, collaborate closely with the customer experience, account management, sales, and business teams. I led a team of designers to define opportunities and prioritize work for each sprint. We also worked closely with the developers to ensure that the implementation of the design was possible within the timeline.

I facilitated several workshops to bring cross-functional stakeholders together. The result of these findings defined product requirements, effectively reconciled the differences of stakeholders, and became the initial blueprint for the product concept. Part of my role was to estimate design tasks, collaborate closely with the customer experience, account management, sales, and business teams. I led a team of designers to define opportunities and prioritize work for each sprint. We also worked closely with the developers to ensure that the implementation of the design was possible within the timeline.

Focussing on Two Use Cases: Search and Expected Visitors

From three of the workshops and the interview outcomes, we discovered that a robust search was needed. This inspired us to implement a predictive-like typeahead that would allow building security to quickly discover whether someone was an occupant, tenant, or visitor. Also, the security guards needed more filtered views like an aggregated expected visitor list which saved time, which was located in the tab bar navigation. Below are some sketch explorations made with the UX designers.